Ring Video Doorbells are catching fire — what to do now

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Band Video Doorbells are communicable burn — what to do now

(Image credit: Ring)

Ring has issued a recall for a number of its second-generation video doorbells over a concern that they could grab fire if installed improperly.

The US Consumer Product Safe Commission released a retrieve notice, stating that Ring received 85 incident reports of wrong doorbell screws installed with 23 of those doorbells igniting, resulting in minor belongings impairment, and eight reports of modest burns.

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This issue affects roughly 350,000 units of the second-generation Band Video Doorbell that were sold in the U.S., and about 8,700 units sold in Canada. Afflicted units, which were sold between June and October of this year, will have the model number 5UM5E5. Yous can also check if your model is affected past entering its series number on Ring's call up discover page.

The issue revolves around the screws that Ring includes with its video doorbell. There are two types of screws that come with the doorbell: One — which is long and pointy — is meant to attach the doorbell's base of operations plate to your door jamb. The other screw, which is much smaller and has a blunt finish, it meant to secure the video doorbell to the base plate.

Co-ordinate to reports, some customers tried using the longer screws in the hole meant for the smaller ones; as a event, they inadvertently pierced the Band Video Doorbell's battery, which resulted in the incidents described in a higher place.

Ring says affected doorbells practise non need to be returned so long every bit the screws have been installed correctly; the company has released updated instructions on its site. If, however, y'all have a video doorbell with improperly installed screws, yous should contact Ring client back up immediately.

Michael A. Prospero is the deputy editor at Tom'southward Guide overseeing the home, smart dwelling, drones, and fitness/wearables categories, likewise equally all ownership guides and other evergreen content. When he'due south not testing out the latest running watch, skiing or training for a marathon, he's probably using the latest sous vide auto or some other cooking gadget.

Source: https://www.tomsguide.com/news/ring-video-doorbells-are-catching-fire-what-to-do-now

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